RETURNS, EXCHANGES & REFUNDS POLICY

 

RETURNS, EXCHANGES & REFUNDS:

We are happy to accept an exchange/return only if the product has a manufacturing defect or is damaged. We can either refund as store credit in case you want to utilize it at a later point or refund to source.

HOW DO I RETURN/EXCHANGE A PRODUCT IN CASE OF MANUFACTURING DEFECT OR DEFECTIVE PRODUCT OR SIZE MISMATCH?

INITIATING A REQUEST:

  1. Write to us at lilhands2021@gmail.com within 48 hours of receipt of the product along with photos and the reason for return/exchange. If it is later than this, write to us and let’s work together to see what we can do.

  2. We will provide detailed instructions by email regarding pick-up. This will involve minimal hassle to you, we promise.

SHIPPING:

  1. You are responsible to ship it back to us. 

  2. Self-courier: In some pin codes due to lack of serviceability, you would need to courier back the parcel to us. Mention your name, order number, and “LilHands” clearly on the package so that your return can be processed smoothly without delay.

  3. To be eligible for a return/exchange, we must receive the product in the same condition that you received it in. It must also be in its original packaging. The shipment is your responsibility until it reaches back to us.

  4. You can expedite an exchange or return by self-couriering the products.

EXCHANGE:

  1. In case of an exchange, the new product will be dispatched only after the receipt and validation of the returned original product.

  2. Exchange: Once we receive the return shipment via self-courier, it will be inspected by our quality control team, and an email will be sent to you to acknowledge the receipt of the returned item.

  3. The exchange product requested by you will be sent out to you.

  4. Please note that exchange is allowed only once per order.

RETURN:

  1. In case of a return, the refund will be processed only after the receipt and validation of the returned original product.

  2. Your funds can be refunded to source. The source is defined as whichever payment method you chose while completing the transaction at LilHands . Refund will reflect in the “source account” between 7 to 14 days from the date of approval of the return request. 

We are happy to talk to every one of you about any grievance or any issue you might have with any product on our website.